topic Re: Cannot login to account to update payment subscription evergreen sending 2fa text but number dis in Get Support

Cannot login to account to update payment subscription evergreen sending 2fa text but number disconn

Sachpmo — Thu, 01 Feb 2024 00:53:32 GMT

Hi Public Mobile Support,

I cannot login to update my payment method to renew my subscription since the number is now disconnected / deactivated and eversafe insists on sending a text message to my registered number after email 2fa authentication but the number is obviously out of service. I need some support to update my credit card details and ensure I can retain my phone number! ... How can I do this?

Thanks!

Re: Cannot login to account to update payment subscription evergreen sending 2fa text but number dis

Handy1 — Thu, 01 Feb 2024 00:59:27 GMT

@Sachpmo Been issues with updating credit card you can but payment vouchers form 7-11 shoppers shell gas or recharge.com and load it *611 to resume services right away

or get support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot login to account to update payment subscription evergreen sending 2fa text but number dis

softech — Thu, 01 Feb 2024 00:59:40 GMT

@Sachpmo

Have you login to My Account since EverSafe was introduced couple months ago?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot login to account to update payment subscription evergreen sending 2fa text but number dis

TheSterlinger — Thu, 01 Feb 2024 01:01:41 GMT

If you sign on using the public mobile app or a desktop you will have the option to click didn’t receive code and sent to email.

Re: Cannot login to account to update payment subscription evergreen sending 2fa text but number dis

Sachpmo — Thu, 01 Feb 2024 01:24:24 GMT

Thanks for the reply. But I don't get the option for "Didn't get the code?" Its only 'Resend Code' option ... an infinite loop.

Re: Cannot login to account to update payment subscription evergreen sending 2fa text but number dis

Sachpmo — Thu, 01 Feb 2024 01:34:36 GMT

Thanks but I should have mentioned I am out of the country until March 2024 so unfortunately this is not an option.

Re: Cannot login to account to update payment subscription evergreen sending 2fa text but number dis

Sachpmo — Thu, 01 Feb 2024 01:35:25 GMT

Thanks for the suggestions I tried both workarounds and it still fails I don't get an option for email 2fa for eversafe ID it insists on sending a 2fa to the phone number. I have emailed support hoping for some assistance. Thanks again!