Not registered on network

Not_Monday — Wed, 31 Jan 2024 22:42:08 GMT

I'm unable to place or receive calls today, I just discovered this in the past hour so not sure how long this has been going on. Incoming calls go to voicemail, outgoing calls result in the notification 'Not registered on network.'

I'm on a monthly plan and I have not encountered this issue before.

Re: Not registered on network

softech — Wed, 31 Jan 2024 22:45:03 GMT

@Not_Monday

did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage
You can also try to see if VoLTE works. But first, what brand and model of phone you have?
You can check the VoLTE compatibility here:  https://www.publicmobile.ca/en/on/get-help/articles/volte
If you have a compatible one try to turn on VoLTE
iPhone: Likely no extra work need to do as Telus will enable by default but hide the option.  Still you can check
Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there
Pixel:  Likely no extra work need to do as Telus will enable by default but hide the option.  Still you can check
Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there
Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there
Now, turn off Wifi first. Check if the phone status bar showing it is connected to 4G or LTE
Then make some calls, see if the signal indicator shows LTE or drop back to H or 3G while you are on the calls. If it stays with LTE, then yes, you are using VoLTE, and you can see if calls are any better.

Re: Not registered on network

Not_Monday — Wed, 31 Jan 2024 23:23:12 GMT

These are good suggestions. The issue was resolved with a power down/restart, I can't believe I didn't just start with that in the first place. New problem, I guess I assumed the worst. Thank you, I appreciate the support from this community!

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Not registered on network

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Re: Not registered on network