topic Re: Data usage in Get Support

Data usage

Toxin — Wed, 31 Jan 2024 15:42:27 GMT

Is there an issue on data usage calculation/update? When I log into my account, the data usage amount haven’t changed for weeks? Happening on the app as well as in my PC.

Re: Data usage

computergeek541 — Wed, 31 Jan 2024 15:48:24 GMT

@Toxin wrote:
Is there an issue on data usage calculation/update? When I log into my account, the data usage amount haven’t changed for weeks? Happening on the app as well as in my PC.

I've heard some reports of this. There are apps that can keep track of data usage for you. IF Public Mobile does not update the data usage amount, my advice would be to ignore this. I'd be curious to know if this really is just a website issue or if Public Mobile is forgetting to keep track of data usage.

Re: Data usage

Cheetah24 — Wed, 31 Jan 2024 15:59:19 GMT

@Toxin : For me this was occurring before but when I login to my account and click on the "few seconds ago" link (as shown below) it always updates the data usage.

Re: Data usage

Toxin — Wed, 31 Jan 2024 16:30:08 GMT

It still updated with same number 2 weeks ago.

Re: Data usage

will13am — Wed, 31 Jan 2024 18:21:03 GMT

@Toxin wrote:
It still updated with same number 2 weeks ago.

@Toxin , I have the same issue with one of my accounts. I would not worry about it for now. I am guessing things would auto correct with the next renewal cycle. If you are running an android device, I recommend installing this app which was designed specifically for this service by a past member.

https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm

Re: Data usage

will13am — Thu, 01 Feb 2024 22:18:24 GMT

@Toxin , my account started logging data again. Please check your account. Things might have been repaired in the background.

Re: Data usage

Toxin — Mon, 26 Feb 2024 23:15:42 GMT

It’s working!!!