topic Re: Full access code in Get Support

Full access code

CurtisK — Wed, 31 Jan 2024 01:36:04 GMT

It says it is sending my full access code to my phone number but I'm not recieving it

Re: Full access code

Cheetah24 — Wed, 31 Jan 2024 01:41:59 GMT

@CurtisK : You can try clicking on "Didn't get the code" link, and then it will give you move options such as sending it to the email.

Re: Full access code

Cheetah24 — Wed, 31 Jan 2024 01:42:39 GMT

As for why you are not receiving it I am not sure; have you tried sending sms messages to your phone from other phone to check if SMS are working?

Re: Full access code

HALIMACS — Wed, 31 Jan 2024 01:45:34 GMT

To be clear, @CurtisK , are you brand-new activating and trying to complete the setup by getting that code?

Can you try rebooting the device and resetting network connections on the device?

Perhaps also try the PM SIM card in another device and try to have the code resent to see if it gets delivered to that other device.

Otherwise, the customer support agents may be your best bet:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Full access code

CurtisK — Wed, 31 Jan 2024 02:29:49 GMT

Tried that it doesn't give me an email option

Re: Full access code

CurtisK — Wed, 31 Jan 2024 02:30:28 GMT

Yes I'm getting other messages

Re: Full access code

CurtisK — Wed, 31 Jan 2024 02:32:09 GMT

It is a new activation. Have tried all of those things with no success. Will try customer support. Thanks

Re: Full access code

wtfi — Wed, 31 Jan 2024 08:14:58 GMT

Here is a sure fire way to get your access code sent to your email:

Go to the myaccount login page, click "forgot email", enter your phone number and hit next. An email will be sent to the email you just told them you "forgot".

This is also the same place to change your password to account. Hit "forgot password" and follow the instructions, then you will be sent a code to your phone, enter the code and you will be given a screen to enter a new password. That way your account can be easily taken over by a moderately savvy thief if they steal your phone.

Welcome to neversafe!

Re: Full access code

RavingRaven — Wed, 31 Jan 2024 10:45:03 GMT

@CurtisK

Did you port in your phone # during activation? Did you reply YES to the authorization text within 90 minutes of recieving it ? Check if your port completed. Is your old account still active? Or canceled? Does your old Sim card still work? If so does the first 2FA text from eversafe go to the old Sim card? Are you recieving incoming phone calls? Customer support can submit another port request for you since you have already reached out to them otherwise the other option is to call the porting department.

The one time identity verification text from eversafe can only be recieved via text message on the Public Mobile Sim card if your port is incomplete you must fix that first to recieve the code.