topic Re: Number Transfer in Get Support

Number Transfer

Prabh0020 — Tue, 30 Jan 2024 23:51:58 GMT

Hi there, I am having trouble transferring my number to rogers. They sent multiple port request but it doesn’t work. Can anyone help please, thank you.

Re: Number Transfer

abtest — Tue, 30 Jan 2024 23:54:23 GMT

@Prabh0020- Since you are transferring to Rogers, is your PM account still active? It needs to be. Also, you must leave your PM SIM in your phone, so that you can answer/authorize PM to allow the transfer.

Re: Number Transfer

Prabh0020 — Tue, 30 Jan 2024 23:56:55 GMT

It wasn’t actually activated when they sent the first request. I activated the number and after that their initial requests cannot be canceled right now, was just on a call with rogers customer service for an hour.

Re: Number Transfer

Phil_Adelphus — Wed, 31 Jan 2024 00:46:45 GMT

@Prabh0020 Is your PM sim back in your phone? If not, put it back in your phone and ask Rogers to re-send the port request to PM so that you get the text to authorize the transfer. If that doesn't work send a private message to PM customer support to see if they will authorize the port verbally. Use this link then watch your community inbox for an agent to reply (envelope icon top right or tap your avatar for Messages)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number Transfer

wtfi — Wed, 31 Jan 2024 08:52:46 GMT

Even giving them authorization "Yes" reply text. It doesn't work. You need to be able to log into your account. Had the same trouble porting to PCmobile on Bell the other day. It was only a matter of luck, I was using a friends antique laptop, I would try to log into my account and by some odd miracle it worked and I was able to give PCmobile support agent the PM account number they needed.

But I have many other phones on PM. Thought I licked the log in problem then ran into a new problem, each account must have its own email to log in, well I forgot for this one what the email is. Tried everything to get support here but can't. Now they seem to be completely ignoring me and also now, the employee lost the phone.

What I learned about the log in page is you can change your password without the email with the OTP but if you click "forgot email" give it your number, it will send a email to your forgotten email.

Re: Number Transfer

RavingRaven — Wed, 31 Jan 2024 11:25:06 GMT

@Prabh0020

This is Rogers responsibility to provide customer support to their new customer. If you have a legacy $$ rewards account you may want to continue testing their customer service before porting out and canceling your account with Public Mobile as it's irreversible. However if you are satisfied with fellow Public Mobile customers fulfilling the shortcomings of Roger's customer service then call 1 844 202 8272 and ask the Roger's porting department to do their job and fix your current porting issue. 😔🔥