topic Re: Cannot call in or out or send texts..... in Get Support

Cannot call in or out or send texts.....

uXu — Tue, 04 Jan 2022 20:41:17 GMT

My phone wifes phone was working fine, no problems. Today she can't call or recieve incoming calls and she cannot send or recieve texts... Although she just sent a payment (it was accepted), her phone is dead other being able to use it for emergency calls..

Can someone please help her with this.

I tried turning her phone off then on, taking the sim card out and put it back in.. but no luck.. It still says no service.

Re: Cannot call in or out or send texts.....

mimmo — Fri, 09 Mar 2018 23:25:02 GMT

What does your self serve account say.

Most likely renewal issue and you need mods help.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

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Re: Cannot call in or out or send texts.....

Luddite — Sat, 10 Mar 2018 00:34:42 GMT

This won't help restore service but if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Really odd that both phones have failed. Does sound like renewal glitch.

Re: Cannot call in or out or send texts.....

uXu — Sat, 10 Mar 2018 03:30:05 GMT

Sorry.. it's only 1 phone with the problem. My wifes doesn't work, but mine does..

I corrected my original post..