topic Re: Payment failed in Get Support

Payment failed

Vivian7 — Tue, 30 Jan 2024 15:03:23 GMT

Hi,

I already bought the sim card. But when I activate it, the Visa credit card payment failed since yesterday. I tried to use incognito or other browser, but still failed.

Could you please help how I can contact customer services as the chatbot wasn't helpful.

Thank you

Re: Payment failed

softech — Tue, 30 Jan 2024 15:05:03 GMT

@Vivian7

activation should be done on Public Mobile app

please download the app from app store, install and login again and try

If still fails and if you confirmed from the credit card side that no amount was charged, uninstall and reinstall the app and use a different email address to setup another account and try activate again

Re: Payment failed

HALIMACS — Tue, 30 Jan 2024 16:42:43 GMT

@Vivian7

And if you do need customer support, here's how to reach them:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Payment failed

ChrisGerald — Tue, 30 Jan 2024 18:49:21 GMT

My payment failed too. System is down maybe?

Re: Payment failed

softech — Tue, 30 Jan 2024 18:50:17 GMT

@ChrisGerald

there has been couple posts today about Autopay issue, maybe some glitch overnight

did you manage to make a payment to resume service?