topic Re: Automatic Payments... in Get Support

Automatic Payments...

JB130 — Tue, 30 Jan 2024 17:13:29 GMT

Hey, I'm considering getting a plan with Public Mobile and I discovered at check out that the payments are automatic, is there a way to disable that after signing up? I have no interest whatsoever in automatically paying.

Thanks for your time 🙂

Re: Automatic Payments...

HALIMACS — Tue, 30 Jan 2024 14:57:38 GMT

They're certainly is, @JB130 .

Simply log into your self-serve account and turn off the automatic subscription tab which will disable auto pay.

You will find that under the manage subscription tab.

Re: Automatic Payments...

hairbag1 — Tue, 30 Jan 2024 14:57:44 GMT

@JB130

yes there is. Once you've successfully activated your account...log in to Payments and un-Subscribe. That will mean you have to manulayy pay from then on.

Re: Automatic Payments...

JB130 — Tue, 30 Jan 2024 15:13:35 GMT

Hmm, I see. From what that screenshot implies to me is that if you click the Subscribed button it will unsubscribe which would then presumably mean that whatever date I paid on would stop that day even if I have money to pay with. Not very clear language.

Re: Automatic Payments...

HALIMACS — Tue, 30 Jan 2024 15:18:28 GMT

That’s correct, @JB130

it will no longer read that your “subscription will renew …” and you will have to manually make a payment before the next cycle start date if you want to continue service onto another cycle.