topic Re: Need immediate help with broken website in Get Support

Need immediate help with broken website

nikthethird — Tue, 04 Jan 2022 20:41:14 GMT

Hi,

I've been through this debacle four or five times now so I know that the only solution is for an employee to manually give me what I paid for. The money is in my account and I need to switch from my current plan to the 30-day $35 plan. I am unable to do this due to a glitch in the "change plan" page. There is no solution on my end - I've been through this many times and tried absolutely everything, the only solution is for an employee to do it. Please fix ASAP.

Re: Need immediate help with broken website

mimmo — Fri, 09 Mar 2018 17:17:36 GMT

You need to contact mods if you have not done so already.

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Need immediate help with broken website

Luddite — Fri, 09 Mar 2018 19:12:29 GMT

@nikthethird Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

Whoa there @mimmo; getting lazy with the links just because you're departing??

Re: Need immediate help with broken website

mimmo — Fri, 09 Mar 2018 19:24:50 GMT

Opps sorry @Luddite wrong macro.

Only one account is gone . Have 3 other pnes.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile