topic Re: Previously used Public Mobile # in Get Support

Previously used Public Mobile #

cansask43 — Tue, 30 Jan 2024 02:14:44 GMT

Is it possible to get back your old number? I am currently locked out of my Apple ID and the number I had before, is what I need to gain access to my account.

Re: Previously used Public Mobile #

hTideGnow — Tue, 30 Jan 2024 02:13:45 GMT

HI @cansask43

yes, but only if you got the number from PM (or Koodo or Telus) when you first got the number

and it also depends if the number is free and how long you left PM

So, a lot of unknowns, best to contact agent and ask

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Previously used Public Mobile #

Chalupa_Batman — Tue, 30 Jan 2024 02:14:46 GMT

Hey @cansask43

If it's been less than 89 days you can log in and make a payment to get the number back. If it's been more than 90 days, nothing anyone can do. Contacting a CS Agent will not help!

Re: Previously used Public Mobile #

computergeek541 — Tue, 30 Jan 2024 02:14:24 GMT

@cansask43 wrote:
Is it possible to get back your old number? I am currently locked out of my Apple ID and the number I had before, is what I need to gain access to my account.

When you say get back your old number, is this from a previously closed Public Mobile account? In those cases, it's extremely unlikley that the number is retrievalble as the number may have been assigned to another cutomer.

Re: Previously used Public Mobile #

HALIMACS — Tue, 30 Jan 2024 02:26:43 GMT

@cansask43

When, exactly, was the number last active with you?

And what do you hear when you call the number now?

Apple does offer alternative means of accessing an account if the number is lost or irretrievable. They should be able to provide you with alternative options.

Re: Previously used Public Mobile #

BKNS27 — Tue, 30 Jan 2024 09:45:04 GMT

@cansask43

You can get access to your account Apple account if you go into an Apple Genius store with proof of receipt of the iPhone. Other than that you are out of luck.

You can just take out the SIM and put it into another unlocked phone if AutoPay is enabled. If not enabled, just login to your account and enable or make a payment.