topic Re: Double Billed in Get Support

Double Billed

StevieC — Tue, 30 Jan 2024 01:45:08 GMT

Hello @CS_Agent i need assistance with my January bill as I’ve been double billed.

Re: Double Billed

BKNS27 — Tue, 30 Jan 2024 01:53:43 GMT

@StevieC

Please note that any overcharge will remain in your account as a credit to pay for next month bill.

You can DM a CS_Agent for a refund but it may take up to 30 days to process…the same time as your next bill.

If money is tight, DM an agent for a refund at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double Billed

HALIMACS — Tue, 30 Jan 2024 01:53:51 GMT

We're just other customers like you on this forum @StevieC

Can you explain why you believe you've been double billed?

Could it just be that you are seeing a pending and authorized charge on your credit card transactions and the pending charge will 'fall off'?

Or did you perform a plan change mid-cycle, in which case you'd be charged again for another cycle, something which is entirely plausible for folks doing immediate plan changes vs changing on the next renewal.

Re: Double Billed

computergeek541 — Tue, 30 Jan 2024 02:13:03 GMT

Re: Double Billed

computergeek541 — Tue, 30 Jan 2024 02:15:02 GMT

Re: Double Billed

StevieC — Tue, 30 Jan 2024 17:57:30 GMT

I have two charges on the same day for the same amount that have been processed (not pending) for an ongoing plan that I didn't change. I've reached out to @CS_Agent to hopefully resolve.

Re: Double Billed

StevieC — Tue, 30 Jan 2024 17:57:57 GMT

Thanks for the tip - I've asked for the credit instead of refund.