topic Re: No internet connection in Get Support

No internet connection

Ade12 — Tue, 30 Jan 2024 01:14:19 GMT

Anyone else continually loosing internet connection until you restart you phone? I am having to restart my phone several times a day.

Re: No internet connection

Chalupa_Batman — Tue, 30 Jan 2024 01:15:57 GMT

Hey @Ade12

If you continue to have issues, you can reach out to a CS Agent and advise them as there may be a network issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No internet connection

softech — Tue, 30 Jan 2024 01:19:32 GMT

@Ade12

what phone do you have?

did you try Reset All Networks? And which area you are at??

Re: No internet connection

Ade12 — Tue, 30 Jan 2024 01:24:13 GMT

Samsung S23+, Victoria BC

Re: No internet connection

softech — Tue, 30 Jan 2024 01:33:51 GMT

@Ade12

try to reseat the sim card. Power off, take sim out and wipe it clean , them put it back and power up

Also, try Reset All Networks as well

And when it happens, check if voice calls work. You might want to also manually set the network mode to 4G and 5G and test both networks (instead of leaving it on Automatic)

And try to change the network to manual and select Public Mobile from the list