topic USA coverage in Get Support

USA coverage

Ian314 — Tue, 30 Jan 2024 00:46:36 GMT

Recently bought the 15 day data/text package,but it would not work at all. Now I'm back in Canada and it was a waste of money adding it to my account. Is there a way to request a refund. Thanks.

Re: USA coverage

HALIMACS — Tue, 30 Jan 2024 00:54:59 GMT

Certainly is @Ian314

Ask the customer support agents politely and let them know your experience and they will likely comply

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: USA coverage

hairbag1 — Tue, 30 Jan 2024 03:04:40 GMT

@Ian314

obviously too late now, but just before next trip to US, come to the Community Forum for some valuable advise. There's some tips that we can provide to make things work for you.