topic How to get a refund in Get Support

How to get a refund

Mark1964 — Tue, 30 Jan 2024 02:50:42 GMT

My account auto renewed for 3 months. I thought the renewal was at the end of the month but it was the 29th (today). Can I cancel and get a refund?

Re: How to get a refund

hTideGnow — Mon, 29 Jan 2024 23:54:08 GMT

HI @Mark1964

the transaction was correct, it was not at the end of the month as PM's cycle are 30 days or 90 days and not monthly or 3 months

so, your plan was actually 90 days and hence it renewed couple days earlier than you though

if you still want to talk to CS agent, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to get a refund

Chalupa_Batman — Tue, 30 Jan 2024 00:19:11 GMT

Hello @Mark1964

Since Public Mobile is a pre paid service, I'm pretty sure they won't give you a refund. You're already into another cycle. There are 30 day and 90 day cycles. My suggestion is to ride this last one out and then in the last week of service, you can cancel or port out to another service. That will automatically close your account.