topic Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT in Get Support

TOTAL SCREW UP WITH LONG STANDING ACCOUNT

stockticker — Mon, 29 Jan 2024 23:21:59 GMT

Public Mobile clearly the WORST platform for Mobility Service. Somehow the system kept throwing me off and locking me out EVERY time attempt to LOG IN. No way to access account. Now I want to add funds as today is deadline. Somehow I got to Change Password and did so. YES it opened account to say RE ACTIVATE. Trying and it keeps throwing me back to Sign in? How many F*n times do I have to resign in? I cannot get anywhere near my Panel even when it says page is LOGGED IN? Now again it then sends me to page saying INTERNAL ERROR and goes back to nowhere? WTF? WTF? This going on for four days. Finally I got to this Community thing and have had to re register? I have been with this system over 4 years and nothing but Crap. So the question I have is HOW DO I GET A HUMAN JERK OFF to go in and FIX THIS BLOODY THING? I cannot do this. It is obviously a technical issue but I cannot reach a HUMAN. I just get the CHAT which is stupid and useless. I cannot get a TICKET ISSUED SO NOW WHAT?

Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT

HALIMACS — Mon, 29 Jan 2024 23:26:31 GMT

Sounds frustrating @stockticker

The stupid chatbot has been malfunctioning for about a year yet Public Mobile still has it displayed as an option to reach them

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT

HALIMACS — Mon, 29 Jan 2024 23:31:37 GMT

But why is today’s deadline different than any of the prior ones @stockticker ?

Do you not have auto pay set up?

And if not, how did you pay on all prior cycles?

You can purchase a payment voucher at many retail locations (drugstores, food stores, gas stations, etc) and add it by dialling 611.

Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT

Chalupa_Batman — Mon, 29 Jan 2024 23:31:56 GMT

Another thing worth trying @stockticker is to clear your cache on your browser. This forum/website is known for cache issues. So with that said, clear your cache, cookies and history. Restart your browser and try again. If this still happens, then yes, reach out to a CS Agent or try the phone app. I seem to have more success with it than the website.

Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT

hTideGnow — Mon, 29 Jan 2024 23:33:07 GMT

hi @stockticker

best to try to login using Incognito/private/secret mode on your browser

and if you have not used the PM app yet, try it, and it might work (but if you already using PM app, try the browser way)

but if same, then ask CS agent for proper help, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT

Korth_ — Tue, 30 Jan 2024 00:07:56 GMT

@HALIMACS wrote:
Sounds frustrating @stockticker
The stupid chatbot has been malfunctioning for about a year yet Public Mobile still has it displayed as an option to reach them

Even worse - Public Mobile's "How to contact us" and "How to get support" links all over their own websites don't work. A few do work, but they just lead to stupidbot. Most simply point to dead links or to wrong/irrelevant/different topic pages.

But Telus keeps on steamrolling forward without ever slowing or looking back at what they've broken along the way.

It's always more exciting to look at some managerial's promising pie charts for the next quarter or next annum, about how many more customers can be sucked into the revenue stream, about keeping the momentum forward on constant growth which exceeds previous constant growth. But it's dull and tedious (and hard and expensive!) to look back, clean, fix, and apologize for all the shaky, damaged, jury-rigged, distressing kludge strewn along the path behind.

It's not about the product or the service anymore. It's about selling the product and packaging the service. No focus on actual business foundations would be suicidal in an actually competitive market, but it's par for the course for Canada's crown-fed fat lazy Big Three dinosaur oligarchs.

Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT

HALIMACS — Tue, 30 Jan 2024 00:42:48 GMT

Why don't you tell us how you really feel @Korth_

😉

Alas, that's what we're here for - to 'correct' the discrepancies and lead the newcomers to paradise.

Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT

softech — Fri, 20 Sep 2024 11:24:10 GMT

Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT

softech — Mon, 18 Nov 2024 23:47:56 GMT

Re: TOTAL SCREW UP WITH LONG STANDING ACCOUNT

computergeek541 — Sun, 19 Jan 2025 12:57:17 GMT

removed spam