topic Re: Need to Reset Password Urgently in Get Support

Need to Reset Password Urgently

atcross — Tue, 04 Jan 2022 20:41:12 GMT

Hi,

The password that I thought I used to set-up my account is apparently incorrect. And I need to get into Self Serve before my flight today, to get an US add-on. I didn't register a credit card with the account, so I can't use 611 for add-ons.

I tried last night to reset it through the system, but never recieved the promised email with instructions. The email finally arrived this morning...but the reset link is expired.

What are my best options to get this resolved in the next 2 hours? I've also tried every variation of the password I could think of, and am now locked out. So, I can't even get a new reset link sent to me now.

Thanks for any and every suggestion!

Re: Need to Reset Password Urgently

pulp74 — Fri, 09 Mar 2018 15:40:39 GMT

Hi i would say your best bet to contact moderators at this point. They are pretty quick with responses now. Here is how to contact :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good luck.

Re: Need to Reset Password Urgently

matbasm — Fri, 09 Mar 2018 15:41:40 GMT

@atcross, send a private message to the moderator team and they will help. Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: Need to Reset Password Urgently

mimmo — Fri, 09 Mar 2018 15:47:49 GMT

It's been said above but to speed thing up include your pin or info brlow

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Need to Reset Password Urgently

atcross — Fri, 09 Mar 2018 15:48:09 GMT

Thanks pulp74!

I sent them a PM last night, and am still waiting to hear back. Thought there might be an alternative soulton in the interim.

Re: Need to Reset Password Urgently

Luddite — Fri, 09 Mar 2018 15:48:27 GMT

My emergency suggestion: get a number from fongo.com, forward your PM number to it, cope with whatever wifi you can find or pick up a local SIM with some data.

Re: Need to Reset Password Urgently

atcross — Fri, 09 Mar 2018 15:50:37 GMT

I sent them a PM last night, and am still waiting to hear back. Thought there might be an alternative soulton in the interim. Thanks for speedy response though. Appreciated!

Re: Need to Reset Password Urgently

Civic_E — Fri, 09 Mar 2018 16:18:10 GMT

@atcrosswrote:
I sent them a PM last night, and am still waiting to hear back. Thought there might be an alternative soulton in the interim. Thanks for speedy response though. Appreciated!

@atcrossTimes like this you would wish PM had a call centre!

Re: Need to Reset Password Urgently

mimmo — Fri, 09 Mar 2018 16:28:04 GMT

@Civic_Ewrote:
@atcrosswrote:
I sent them a PM last night, and am still waiting to hear back. Thought there might be an alternative soulton in the interim. Thanks for speedy response though. Appreciated!
@atcrossTimes like this you would wish PM had a call centre!

Or simply a website that worked properly.

Re: Need to Reset Password Urgently

will13am — Fri, 09 Mar 2018 16:47:43 GMT

@Civic_Ewrote:
@atcrosswrote:
I sent them a PM last night, and am still waiting to hear back. Thought there might be an alternative soulton in the interim. Thanks for speedy response though. Appreciated!
@atcrossTimes like this you would wish PM had a call centre!

I guess you find the music soothing while you are on hold for 30 minutes? It is not like if there is a call center, the case is looked after instantaneously. It still comes down to the targeted level of service. I thought the moderator team was staffed to provide a response within 1 to 2 hours under normal work load.

Re: Need to Reset Password Urgently

will13am — Fri, 09 Mar 2018 16:48:32 GMT

@mimmowrote:
@Civic_Ewrote:
@atcrosswrote:
I sent them a PM last night, and am still waiting to hear back. Thought there might be an alternative soulton in the interim. Thanks for speedy response though. Appreciated!
@atcrossTimes like this you would wish PM had a call centre!
Or simply a website that worked properly.

Careful what you wish for. This could put us out of a job here.

Re: Need to Reset Password Urgently

mimmo — Fri, 09 Mar 2018 16:51:00 GMT

@will13amwrote:
@mimmowrote:
@Civic_Ewrote:
@atcrosswrote:
I sent them a PM last night, and am still waiting to hear back. Thought there might be an alternative soulton in the interim. Thanks for speedy response though. Appreciated!
@atcrossTimes like this you would wish PM had a call centre!
Or simply a website that worked properly.
Careful what you wish for. This could put us out of a job here.

Hope it's not your full time job:)

Re: Need to Reset Password Urgently

will13am — Fri, 09 Mar 2018 17:04:06 GMT

@mimmowrote:
@will13amwrote:
@mimmowrote:
@Civic_Ewrote:
@atcrosswrote:
I sent them a PM last night, and am still waiting to hear back. Thought there might be an alternative soulton in the interim. Thanks for speedy response though. Appreciated!
@atcrossTimes like this you would wish PM had a call centre!
Or simply a website that worked properly.
Careful what you wish for. This could put us out of a job here.
Hope it's not your full time job:)

Nah, I would starve to death if it were. While I am still here, gotta help to keep the community going strong.