topic Re: Data not working in Get Support

Data not working

Rafkem — Mon, 29 Jan 2024 21:26:12 GMT

I recently upgraded my data plan and I have not been able to use my mobile data since then. I have tried generating a ticket several times to no avail.

What's the way forward please?

Re: Data not working

HALIMACS — Mon, 29 Jan 2024 21:35:50 GMT

Try rebooting your device and resetting network connections @Rafkem

Otherwise, reach out to support for help. To do that, forget the Chatbot, use the method below to reach them, which is via private messaging on the Community site.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Data not working

BKNS27 — Mon, 29 Jan 2024 21:35:48 GMT

@Rafkem

Try rebooting your phone by powering off then back on.

If that didn’t work, just DM a CS_Agent to investigate the issue and get you running.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data not working

RavingRaven — Mon, 29 Jan 2024 21:59:39 GMT

@Rafkem

Your Sim card may need reprovisioning if data stopped immediately after renewing. Contact customer support but in the meantime try:

Check your data limiter in your settings hasn't been reached and needs to be reset.
Reboot phone.
Toggle airplane mode on /off.
Power off. Remove Sim card. If possible test in another phone. If not wait 10 full minutes. Reinsert Sim card and power on.
Reset your network settings. (as previously suggested)
Check your APN.

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

Re: Data not working

Rafkem — Mon, 29 Jan 2024 22:26:40 GMT

Thank you HALIMACS! Rebooting helped.

Re: Data not working

computergeek541 — Mon, 29 Jan 2024 22:28:46 GMT

Re: Data not working

computergeek541 — Mon, 29 Jan 2024 22:30:10 GMT