topic Payment method in Get Support

Payment method

Kriti01 — Mon, 29 Jan 2024 18:42:02 GMT

My cc has been expired and i am trying to add a new one. Just wondering where/how to do it as my profile isnt letting me add a new credit. Card

Re: Payment method

PhoneHome8932 — Mon, 29 Jan 2024 18:25:22 GMT

How to Manage Your Payment Method

Managing your payment method allows you to add, change, or update a payment method. Public Mobile currently accepts credit cards (Visa, MasterCard, American Express), Visa debit, and MasterCard debit cards issued by Canadian or American financial institutions that are associated with addresses in Canada or the U.S.

To manage your payment method follow these steps:

Log in to the Public Mobile app or My Account
Go to the ‘Payments’ tab
Select ‘Manage Subscription’
Select ‘Manage Card Information’
Input your payment details
Select ‘Save Payment Information’

Note: By updating your payment information you will be subscribing to a Public Mobile subscription. Your payment method will be registered for pre-authorized payments and your subscription will renew automatically on your next payment date (which you can find on the ‘Payments’ tab).

If you’d like to stop your payment method from being charged in the future, you can do so by unsubscribing. To completely remove the payment method from your account, please reach out to a Customer Support Agent.

Re: Payment method

Dunkman — Mon, 29 Jan 2024 19:59:24 GMT

@Kriti01

Some customers have issues with updating their credit card recently. Here is some more troubleshooting advice.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

Re: Payment method

RavingRaven — Mon, 29 Jan 2024 20:12:38 GMT

@Kriti01

If you continue to get the "Please try again later" message you will need to contact customer support to remove your card first. Hopefully this will allow you to add the details of your new card.