topic Re: No network in my area in Get Support

No network in my area

Dana69 — Mon, 29 Jan 2024 18:43:54 GMT

Why is it when I try to make a call in my area it says no network available cant make or recieve calls can only use text messages an the phone carrier is the only company this does this with I might have to switch carriers

Re: No network in my area

TheSterlinger — Mon, 29 Jan 2024 17:36:05 GMT

Have you just recently switched to Public Mobile (ported in)? If you are on a limited minutes plan have you finished out your calling minutes?

Re: No network in my area

Yummy — Mon, 29 Jan 2024 17:37:41 GMT

You did not say WHICH area you are in.

Some folks report some issues today in some areas.

You are free to switch providers at your will. No need to let us know as we are customers as yourself and PM staff does not manage this forum.

Re: No network in my area

pmbc — Mon, 29 Jan 2024 17:41:21 GMT

@Dana69 Have you just ported to PM recently? You could try to restart your phone to see if that makes it better. You could also check the outage map to see if there is a recent outage in your area.

https://www.telus.com/en/on/outages

Re: No network in my area

sheytoon — Mon, 29 Jan 2024 20:39:56 GMT

It might be a VoLTE issue. What phone are you using and which city?

Re: No network in my area

Nezgar — Sat, 03 Feb 2024 04:22:34 GMT

@Dana69 wrote:
Why is it when I try to make a call in my area it says no network available cant make or recieve calls can only use text messages an the phone carrier is the only company this does this with I might have to switch carriers

Did calling used to work in your area? If VoLTE is not working in your area, the phone will try to use the 3G network to call... to confirm if maybe there is no 3G coverage in your area, see if you cellular network options let you temporarily disable LTE by switching to 3G/WCDMA/HSPA mode?