topic Re: Add-ons in Get Support

Add-ons

Raedickey — Mon, 29 Jan 2024 16:55:11 GMT

I am trying to make a call to a US number when I live in Canada, I tried to call and it does not go through and I get a voice message saying I have run out of minutes. I went to the public mobile app and purchased a US talk and text add on, but when I try to make the call it still says I have run out of minutes. When I go to my public mobile account it shows the add on is purchased, and the money has been taken out of my bank account, why am I unable to make the call still? Have tried to issue a ticket already and that will not go through either, please help me!

Re: Add-ons

hairbag1 — Mon, 29 Jan 2024 17:01:58 GMT

@Raedickey

use this link to message Customer Support. Seems you got the incorrect add-on for US calling from Canada. They'll make it right for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...you want the 1000 Minutes of US Calling add-on (from Canada)...$15.

Watch the little envelop icon on top right side of page will be highlighted when they respond. Give them as much account info as you can..ie; account #, cell #, name on account, your PM pin number...etc.

Re: Add-ons

Raedickey — Mon, 29 Jan 2024 17:12:56 GMT

Thank you very much👍the message has been sent