topic Re: Question about plan upgrade in Get Support

Question about plan upgrade

sunshine1980 — Mon, 29 Jan 2024 14:31:45 GMT

Hi,

I hope you're well.

I'm mentally disabled. I just signed up for a Public Mobile plan (it's a Québec plan, costing $40 a month for 30GB of 5G data). My Subscription Cycle is Jan. 29 to Feb. 28.

When I logged in, I saw a promotional plan which costs $40 for 60GB of 5G data, so I switched to this plan. The site said it would only be enabled at the end of my current term. However, when I look at my payment history, I see a new invoice for $40 and it's for the same subscription cycle (Jan. 29 to Feb. 28).

How can I get credited for an extra month of service (or refunded for a month of service)?

Thanks for your help in advance.

Re: Question about plan upgrade

hairbag1 — Mon, 29 Jan 2024 14:43:03 GMT

@sunshine1980

sounds like you just started a new PM account effective Jan 29 to Feb 28. You saw a plan you'd rather have and opted to have that one applied immediately rather than applied at next renewal Feb 28. If this is the case, only Customer Support can help. Use this link to message them. Watch the little envelop icon on top right isde of page will be highlighted when they respond...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Question about plan upgrade

Dunkman — Mon, 29 Jan 2024 15:02:56 GMT

@sunshine1980

Did you choose to change your plan at next renewal date? or immediately?

Were you double charged?

More information would help clarify your situation.

Re: Question about plan upgrade

sunshine1980 — Mon, 29 Jan 2024 15:08:57 GMT

Thanks for the advice. I sent a message to Customer Support like you suggested and my problem is already resolved. 🙂

Re: Question about plan upgrade

RavingRaven — Mon, 29 Jan 2024 15:36:50 GMT

@sunshine1980

Did you end up paying twice? I just logged into my account that renews today and renewals have not occurred yet. At least plan payments haven't been debited yet. Is that the case for you? Did you sneak a change plan at next renewal under the wire today?