topic outage ? in Get Support

outage ?

petey99 — Mon, 29 Jan 2024 14:52:55 GMT

Is anyone having issues with their service, as of last night my service has been spotty, as not able to receive or make calls at all times, when I try to make calls I get some not registered. Every so often the call is established, so something is screwy. I'm in Montreal.

Re: outage ?

hairbag1 — Mon, 29 Jan 2024 14:55:49 GMT

@petey99

could be a local network issue. Use this link to see if there's Telus problem in your vicinity...

https://www.telus.com/en/qc/outages?INTCMP=VAN_status&linktype=ge-footer

Re: outage ?

Dunkman — Mon, 29 Jan 2024 15:00:08 GMT

@petey99

If there is no reported outage in your area, maybe try rebooting your phone. Network reset of phone (this will erase any saved wifi passwords).

Re: outage ?

Zevenmore — Mon, 29 Jan 2024 15:07:43 GMT

I work in Montréal with no issue but my wife is at home near Montréal ans she doesn't have service....she rebooted twice. Telus map not showing any issue!

Re: outage ?

hairbag1 — Mon, 29 Jan 2024 15:15:42 GMT

@petey99

if I understand...the problem is on her side...correct ? If so, see if she has a different cellphone and try the PM sim in that phone. That'll help troubleshoot if it's a cellphone issue or a network issue.

Re: outage ?

Zevenmore — Mon, 29 Jan 2024 15:19:48 GMT

Well she only have 1 phone and no ability to change, move of replace a Sim. She had service until 8:45...then no cell network.

Re: outage ?

Dunkman — Mon, 29 Jan 2024 15:23:32 GMT

@Zevenmore wrote:
Well she only have 1 phone and no ability to change, move of replace a Sim. She had service until 8:45...then no cell network.

@Zevenmore

Maybe ask her to try a network reset of her phone (this will erase any saved wifi passwords)

Re: outage ?

hairbag1 — Mon, 29 Jan 2024 15:27:02 GMT

@Zevenmore

if both you and petey99 are experiencing similar problems...I suspect an unreported local Telus issue. Ask wife is able to drive/walk to different part of town to try to make the call.

Re: outage ?

MaHope — Mon, 29 Jan 2024 15:36:52 GMT

Thank God, I'm not the only one with this problem! I thought I'd messed my phone up somehow.

Re: outage ?

hairbag1 — Mon, 29 Jan 2024 15:42:03 GMT

@MaHope

from the sounds of things...there's a local network upset. Shouldn't take too long for Telus to fix. Hang in there.

Re: outage ?

petey99 — Mon, 29 Jan 2024 17:04:14 GMT

For me the issue was first detected last night, I was at YUL airport, I was not receiving calls, but had data (Not Wifi), was receiving DMs etc, tried making a call and it wouldn't work.

At home later that evening, I was able to receive/send texts, and make calls on occasion, but would not be able to receive.

This morning, I switched sims (from another provider) and both my phone (with a non PM sim) and my wife's phone (with PM sim) worked for at least a few calls, so that ruled out the possible of a faulty phone.

Put back PM sim, and again was spotty, at times I would be able to make calls, but for the most part, it would say Not registered on network.

I then checked my mobile network connection and was set to: GSM/HSPA/LTE, when I selected GSM/HSPA I was able to make numerous calls, so I think the issue might have been with LTE for voice/texts but data was fine.

Now I have switched back to GSM/HSPA/LTE and for the last little while maybe 30min or so, its seems that things have been resolved (I hope I just didn't jinx it), so will see if they got truly resolved.

Re: outage ?

Zevenmore — Mon, 29 Jan 2024 17:15:20 GMT

It seems that it was a local problem as it got resolved without any intervention !