topic Re: Plans in Get Support

Plans

LBR — Mon, 29 Jan 2024 10:55:52 GMT

Hello, I have a simple question please. How do I simply request to STAY with my current subscription? I ask because a week ago, I had thought about changing to a less expensive subscription and selected “change at my renewal time” or like when my new pay cycle begins I guess….however I now realize it isn’t going to be enough data for me. How do I just simply stay where I am? I don’t want it to change automatically anymore. Thanks

Re: Plans

HALIMACS — Mon, 29 Jan 2024 11:06:55 GMT

@LBR

Log into your self-serve account and go under your subscription tab and cancel the upcoming plan change

If for any reason you were unable to do that, contact the customer support agents and ask them to cancel the change.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Plans

Handy1 — Mon, 29 Jan 2024 11:16:07 GMT

@LBR In your account subscriptions add on page you can see you current plan and upcoming plan and cancel the upcoming plan if you no longer want to change to it

Cancel plan change