topic Data Issue in Get Support

Data Issue

jcwongcc — Tue, 04 Jan 2022 20:41:07 GMT

I recieved a message say I have used 95% of my data which I supposed to have 3GB a month. 9GB three months. Why my data being cut? How to I check my data usage? My phone showed I used 2GB within the first week of March.

Re: Data Issue

mimmo — Fri, 09 Mar 2018 06:45:10 GMT

I would have mods look into it. I know there was an issue with 3g data plans not resetting.

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Re: Data Issue

MoreYummy — Fri, 09 Mar 2018 07:35:05 GMT

If you have 9 GB for 90 days, but its only first month now. It is definitely system issue. Only @CS_Agent can fix it.

Re: Data Issue

will13am — Fri, 09 Mar 2018 11:33:32 GMT

@jcwongcc, data usage is reported on the overview page of your self serve account. It will show number of MBytes used out of MBytes available in a renewal period. As already mentioned, this meter sometimes fails to reset after a renewal. If you feel there's a major discrepancy between what your phone is reporting as your usage, it is possible that a reset problem occurred. This is most noticeable right after a renewal. Login to your self serve account and check the usage and to from there.