topic Phone Stopped Working in Get Support

Phone Stopped Working

peteacher_ott13 — Mon, 29 Jan 2024 02:29:02 GMT

Phone was working fine until about 90 minutes ago. Shows that it's connected to the PM network, but cannot send/receive calls and/or texts. Tried rebooting twice. Outage map shows no outage in my area (Ottawa).

Please help!

Re: Phone Stopped Working

softech — Mon, 29 Jan 2024 02:31:28 GMT

@peteacher_ott13

does data work?

Try reseat the sim card if you have. Power off, take sim out for a minutes and put it back and power up

And check SIM Manager if it is enabled and if voice is set to the correct sim. If iPhone, make sure the Public Mobile sim is set as Primary and "Turn on this line" is enabled

Re: Phone Stopped Working

Dunkman — Mon, 29 Jan 2024 02:35:31 GMT

@peteacher_ott13

Maybe a network reset of phone might help (note this will erase Wifi passwords)

You could also try the SIM card in another working phone. That will help determine whether hardware issue versus PM service problem.

Re: Phone Stopped Working

peteacher_ott13 — Mon, 29 Jan 2024 03:00:31 GMT

Thanks, everyone!

I tried reseating it. Didn't work. Then I tried the SIM in my old phone, and it worked. Re-installed in again in my current phone, and voila! Gremlins. . .