topic Re: changing subscription not taking effect in Get Support

changing subscription not taking effect

lullu — Sun, 28 Jan 2024 17:21:23 GMT

i changed my subscription to a new plan. it was supposed take effect with new billing cycle which was today. The new plan is $34 90day 30gb. As of now, automatic payment system has charged me for full 3months but plan has not changed and remained the same. since previous plan was $30, there is credit of $72. who do i contact to make the new subscription to take effect?

Re: changing subscription not taking effect

Chalupa_Batman — Sun, 28 Jan 2024 17:24:02 GMT

Hey @lullu

You can reach out to a CS Agent via this link to find out what happened.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.

Re: changing subscription not taking effect

hTideGnow — Sun, 28 Jan 2024 17:54:06 GMT

hi @lullu

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again. Make sure you check payment history and see how PM charged you

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing subscription not taking effect

HALIMACS — Sun, 28 Jan 2024 17:54:51 GMT

@lullu

I'd give it a few more hours, then clear system cache and cookies and use an incognito or private tab to log into self-serve to confirm the plan.

If the auto-payment was the expected amount, it's likely you are on the plan you changed it to.

Re: changing subscription not taking effect

computergeek541 — Mon, 29 Jan 2024 02:11:06 GMT

@Snebehfiensbsjs Please avoid repeating others. Rewards are based on the quality of posts, and not the quantity of them.