topic MBNA Verification code blocked in Get Support

MBNA Verification code blocked

jlsun2 — Sun, 28 Jan 2024 23:54:23 GMT

I never had issue receiving verification codes for any institutions before, but my number seems to be blocking MBNA verification code for both text or call options.

I called MBNA and after numerous tries, they told me I have to contact the service provider (Public Mobile) to get it unblocked or something. Has anyone encountered this issue before? I cannot access MBNA account due to this.

Re: MBNA Verification code blocked

Chalupa_Batman — Sun, 28 Jan 2024 23:55:45 GMT

Hello @jlsun2

If you're new to Public Mobile, it will take a bit for the system to work.

Re: MBNA Verification code blocked

computergeek541 — Sun, 28 Jan 2024 23:55:50 GMT

@jlsun2 wrote:
I never had issue receiving verification codes for any institutions before, but my number seems to be blocking MBNA verification code for both text or call options.
I called MBNA and after numerous tries, they told me I have to contact the service provider (Public Mobile) to get it unblocked or something. Has anyone encountered this issue before? I cannot access MBNA account due to this.

Did you tranfser a phone number from another carrier? In those cases, these types of text messages can take a a little while before they start being received. In the meanwhile, you will need to work with MBNA to use an alternative 2FA method.

Re: MBNA Verification code blocked

jlsun2 — Sun, 28 Jan 2024 23:57:59 GMT

I had Public Mobile number for 4 years now..

Re: MBNA Verification code blocked

Chalupa_Batman — Mon, 29 Jan 2024 00:01:43 GMT

Then I'd recommend reaching out to a CS Agent to resolve this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.