topic Re: no service in Get Support

no service

Sherlock1 — Sun, 28 Jan 2024 22:24:43 GMT

I have no service. I did have autopay set up. I cannot go to *611 to add funds. This happened before. I lost serve last month and it was resolved. When I try to make a call the message says that I do not have an active plan on my account. Please rectify this quickly. It took at least 3 days the last time.

Re: no service

Lolo_1234 — Sun, 28 Jan 2024 22:26:40 GMT

Do you have access to your selfservice account? You can login there to add funds by credit card, or with a payment voucher if you buy one in a store...

Re: no service

Chalupa_Batman — Sun, 28 Jan 2024 22:30:44 GMT

Hey @Sherlock1

611 is hit and miss right now as it's down here in Manitoba.

I'd reach out to a CS Agent for help on this one.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Top right corner will be their reply.

If you can sign into your account online, this is how to use the voucher.

How to use a Voucher on Public Mobile Website

Log into your account. On the left side you will see Payments. Click on Payments.

The next page you'll see on the right side, Redeem Payment Voucher.

Then enter the payment voucher code, click add, then click on redeem payment voucher.

Congrats, it’s done.

Created by Chalupa Batman

no service

Sherlock1 — Sun, 28 Jan 2024 22:42:28 GMT

I just sent a message in regards to no service. My phone number is xxxxxxxxxxxxxx. It may show as my wife's number xxxxxxxxxxxxxxxxxxx

Re: no service

Chalupa_Batman — Sun, 28 Jan 2024 22:34:08 GMT

@Sherlock1 these are public forums and not private. Please remove your phone numbers!

Re: no service

Yummy — Sun, 28 Jan 2024 22:35:34 GMT

For SOME reason people do NOT realize this is PUBLICK FORUM!

Like Facebook. Would you share your number on Facebook??? I would not. Like never.

Please remove your numbers from your post. Just edit post or one of Oracles will get to it.

No service might mean a lot of things. I doubt PM can do anything out it.
You can check here for outages but unless it is MASSIVE, it will not be there.

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

Re: no service

computergeek541 — Mon, 29 Jan 2024 00:07:51 GMT

removed spam