topic Re: CAN'T SUBSCIBE in Get Support

CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 21:40:42 GMT

returning customer with new sim,prepaid visa,and will not accept

Re: CAN'T SUBSCIBE

mnx — Sun, 28 Jan 2024 21:42:22 GMT

When I subscribed a few days ago, but credit card got denied 3 times (2 different cards) before the 4th time it worked for me. Maybe just retry a couple times???

Re: CAN'T SUBSCIBE

BKNS27 — Sun, 28 Jan 2024 21:42:50 GMT

@jay_jay3

Are you using the PM app to activate?

You can’t activate the SIM online like the old days.

Re: CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 21:45:03 GMT

interesting,so how is this done? bought sim at Telus store Edmonton

Re: CAN'T SUBSCIBE

computergeek541 — Sun, 28 Jan 2024 21:46:21 GMT

@jay_jay3 wrote:
interesting,so how is this done? bought sim at Telus store Edmonton

Are you trying to resume service on an existing Public Mobile account or is this a brand new Public Mobile account?

Re: CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 21:46:39 GMT

also tried the app and website

Re: CAN'T SUBSCIBE

computergeek541 — Sun, 28 Jan 2024 21:47:21 GMT

@mnx wrote:
When I subscribed a few days ago, but credit card got denied 3 times (2 different cards) before the 4th time it worked for me. Maybe just retry a couple times???

Trying multiple times can actually cause more issues. Not only will Public Mobile lock out the card if a customer tries numerous times, it's also possible that the card issuer security flag could be tripped renedering the card unusable.

Re: CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 21:48:21 GMT

new sim,returning after about a year

Re: CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 21:51:53 GMT

1-800 number tells me balance more than enough

Re: CAN'T SUBSCIBE

mnx — Sun, 28 Jan 2024 21:53:33 GMT

Normally I’d agree with you but their system is apparently crap??? Typically if my credit card gets denied I get a text message asking me to approve. I didn’t get any such messages this time. I just got an error right away. I think their system is finicky.

Re: CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 21:54:01 GMT

have my old account but my old sim expired for nonuse

Re: CAN'T SUBSCIBE

Chalupa_Batman — Sun, 28 Jan 2024 21:54:31 GMT

Hello @jay_jay3

If you are starting up again as a brand new customer, you can't use a pre paid credit card to sign up. You need a real credit card to start. Once that is done and first payment is made and you're up and running, you can remove it if you choose and can use pre paid credit cards moving forward.

Re: CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 21:57:52 GMT

ok thanks,as i don't have one,can i use a friend's card?

Re: CAN'T SUBSCIBE

Chalupa_Batman — Sun, 28 Jan 2024 22:01:15 GMT

@jay_jay3 wrote:
ok thanks,as i don't have one,can i use a friend's card?

Hey @jay_jay3

Good question. I don't see there being an issue with it. Then once you're sign up, reach out to a CS Agent via this link to have it removed and then moving forward you can use pre paid credit cards or vouchers.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CAN'T SUBSCIBE

Yummy — Sun, 28 Jan 2024 22:04:13 GMT

PM does like pre-paid CC. You need REAL CC or voucher.

Re: CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 22:04:21 GMT

thanks,message sent

Re: CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 22:05:37 GMT

don't have CC but have voucher

Re: CAN'T SUBSCIBE

Chalupa_Batman — Sun, 28 Jan 2024 22:08:14 GMT

No, I mean to sign up you need a real credit card. So use your buddies, with his permission of course... lol. Then once you're signed up and your phone is activated and ready to go, THEN send them a message asking the card information to be removed then you can add vouchers online or your phone or by dialing 611.

Re: CAN'T SUBSCIBE

jay_jay3 — Sun, 28 Jan 2024 22:10:39 GMT

thanks,I'll reach out and see what happens as this is a pain in the**s

Re: CAN'T SUBSCIBE

Chalupa_Batman — Sun, 28 Jan 2024 23:32:12 GMT

Oh I know. BUT... you will save a ton of money using this service. I've saved over $1000 in 5 years of being here. No more will I be overcharged by the big 3.