topic Re: update creditcard in Get Support

update creditcard

gec — Sun, 28 Jan 2024 20:17:39 GMT

trying to update creditcard but dont know what email was used to set account up.

the password reset is no problem as it is sent to the phone but when trying to recover the email its sent to the gmail or whatever to recover and i dont remember what email was used to set up the account years ago

Re: update creditcard

Lolo_1234 — Sun, 28 Jan 2024 20:21:41 GMT

The best would be to contact a CS agent 🙂

Just click on this link to send a message : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: update creditcard

Dunkman — Sun, 28 Jan 2024 20:30:07 GMT

@gec

In the past, Public mobile use to send a welcome email when you first activated account. You could check your various email accounts for this welcome email.

Re: update creditcard

Chalupa_Batman — Sun, 28 Jan 2024 20:34:02 GMT

Hi @gec

This is very easy to do. Go to Public Mobile to log in. You will see THIS at the bottom.

Click forgot email. It will then send info to your phone. This should at least get you at a starting point.

Then this is how you change your credit card.

How to change your credit card number

First and foremost, if you are changing your credit card information, you need to add every piece of information about the credit card like it was your first time. Even if it’s already auto filled, do it anyway.

When you log in to your Public Mobile account, go to the Payments button.

On the right hand side, click on Manage Subscription.

Then click on Manage Payment Method and remember, change and edit everything even if it’s already auto filled.

Created by Chalupa Batman

Re: update creditcard

gec — Sun, 28 Jan 2024 20:57:05 GMT

problem is "forgot email" sends an email to the phone not a text and i dont have access to the email account

Re: update creditcard

Lolo_1234 — Sun, 28 Jan 2024 21:03:59 GMT

If you don't have a way to access the reset email then you'll need to contact customer support - you'll fin the link in my post below 🙂

Re: update creditcard

computergeek541 — Mon, 29 Jan 2024 00:10:14 GMT