topic Re : Change Plan in Get Support

Change Plan

Spyder_1 — Tue, 04 Jan 2022 20:41:01 GMT

Two days ago, before my plan expired, I made a change from 4g to the new 6gb plan that was confirmed by Public Mobile site to be effective today. Just check my account and I am still on 4gb.

Re: Change Plan

Mary_M — Tue, 18 Oct 2016 14:51:39 GMT

Hello @Spyder_1

Sorry to hear that your new plan change request did not go through.

I was able to locate your account and make the changes for you, can you please power cycle your phone^

I hope this helps 🙂

Mary

Re : Change Plan

yassou — Tue, 18 Oct 2016 14:57:51 GMT

Thank you for your help but how I can power cycle it.
Yacinth

Re : Change Plan

Mary_M — Tue, 18 Oct 2016 15:01:32 GMT

Hey @yassou

Sorry for the confusion - power cycle is simply to turn it off and back on ( a reboot )

Mary

Re : Change Plan

yassou — Tue, 18 Oct 2016 15:05:43 GMT

Thanks Mary

Re : Change Plan

yassou — Tue, 18 Oct 2016 15:07:50 GMT

Hello Mary,

It's not working

Re : Change Plan

Mary_M — Tue, 18 Oct 2016 15:12:49 GMT

Hey @yassou

The message was intended for another customer.

@Shazia_K has viewed your post and she will respond to you shortly.

Mary

Re : Change Plan

Shazia_K — Tue, 18 Oct 2016 15:19:19 GMT

Hello @yassou,

Thank you for reaching out to us,

I'm sorry for this confusion, can you please send me a private message? I will look into this right away.

Thanks,

Shazia

Re : Change Plan

yassou — Tue, 18 Oct 2016 15:33:05 GMT

Hello Shazia

How can I send the private messages.

Yacinth

Re : Change Plan

Shazia_K — Tue, 18 Oct 2016 15:35:11 GMT

@yassou,

Private Messages - viewing and creating

Re : Change Plan

yassou — Tue, 18 Oct 2016 15:49:38 GMT

@ shazia,

How can you help me

Yacinth

Re : Change Plan

Shazia_K — Tue, 18 Oct 2016 15:53:41 GMT

@yassou,

Please send me a private message with your Public Mobile phone number.

Thanks,

Shazia