topic Re: Payment information in Get Support

Payment information

7va — Sun, 28 Jan 2024 18:47:20 GMT

Public mobile application too slow I couldn't update my payment information

Re: Payment information

Chalupa_Batman — Sun, 28 Jan 2024 18:52:56 GMT

Hello @7va

Yes. The app is very slow. However, sometimes you just need a faster connection than using their data stream. Try hooking it up to your home WiFi system. Or go online instead of using the app.

Re: Payment information

Dunkman — Sun, 28 Jan 2024 18:55:18 GMT

@7va

Try on the website via a computer. Likely quicker.

The updates to credit cards has been finicky recently. Here is some more information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

Re: Payment information

7va — Sun, 28 Jan 2024 18:55:49 GMT

I tried both ways still same ...,.my subscription will be over in 2 days

Re: Payment information

Chalupa_Batman — Sun, 28 Jan 2024 19:31:24 GMT

There are 2 options. You can grab a voucher at somewhere like Shoppers Drug Mart and dial 611 and upload it to your account to pay this next invoice. You can reach out to a CS Agent via this link to let them know you're having issues updating it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Top right corner will be there reply.

Re: Payment information

computergeek541 — Mon, 29 Jan 2024 02:10:50 GMT

@Snebehfiensbsjs Please avoid repeating others. There is no reason to post the same thing that others stated several hours later.

Re: Payment information

7va — Mon, 05 Feb 2024 11:50:50 GMT

Anyway it is dead slow frustrating and it's serious problem to the company.they have to take immediate action on it.