topic Re: 5g network in Get Support

5g network

Joe85 — Sun, 28 Jan 2024 21:43:02 GMT

My subscription is for a 5g network but I'm only getting LTE. No matter where I am, i could be in Toronto or up north and only getting lte network. I don't get the option in my samsung s20 to pick 5g. I used to be able when I was with rogers. Does anyone know what I can do?

Re: 5g network

Chalupa_Batman — Sun, 28 Jan 2024 19:29:04 GMT

Hey @Joe85

Download a speed check app. As long as you're getting close to 250 you got 5G speeds. If it's close to 100, there may be an issue.

https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest&hl=en&gl=US

Re: 5g network

PhoneHome8932 — Sun, 28 Jan 2024 21:17:18 GMT

Hi. My sister has that phone, a Samsung s20 FE 5G . I read that it is not supported with Public Mobile for 5G or Volte.

https://productioncommunity.publicmobile.ca/t5/Get-Support/5g-plan-issue/m-p/1107492

Re: 5g network

computergeek541 — Sun, 28 Jan 2024 21:40:20 GMT

@PhoneHome8932 wrote:
Hi. My sister has that phone, a Samsung s20 FE 5G . I read that it is not supported with Public Mobile for 5G or Volte.
https://productioncommunity.publicmobile.ca/t5/Get-Support/5g-plan-issue/m-p/1107492

The Samsung Galaxy S20 FE (Canadian version) does work on VoLTE at Public Mobile. It doesn't work on the 5G network.

Re: 5g network

computergeek541 — Sun, 28 Jan 2024 21:42:37 GMT

@Joe85 wrote:
My subscription is for a 5g network but I'm only getting LTE. No matter where I am, i could be in Toronto or up north and only getting lte network. I don't get the option in my samsung s20 to pick 5g. I used to be able when I was with rogers. Does anyone know what I can do?

Unforutnately, connection to 5G networks is blocked at the software level by Samsung on your device when you're using Public Mobile service. Unfortunately, there isn't anything that Public Mobiel can do to assist with this.