topic Re: User locked out.... permanently. in Get Support

User locked out.... permanently.

Workingchump — Sun, 28 Jan 2024 22:19:05 GMT

I subscribed and successfully paid for my phone plan two months back.. to this day I cannot log in???? Every single time I try It says user locked out.... however I'm on my first attempt at signing in???

I recieve an email saying to wait an hour and reset my password... I'll do exactly that. Sometimes waiting upwards of 6 hours or this recent time, 7 weeks before attempting again.... yet once successfully changing my password... with email confirmation and all..... i reattempt to log in and finish setting up the very thing I paid for... and it hits me across the face with the vpery same message I started this with.... user locked out.

Re: User locked out.... permanently.

Dunkman — Sun, 28 Jan 2024 18:51:28 GMT

@Workingchump

Website is finicky. Maybe try a different web browser, clear cache or incognito mode. Even try a different device or use the Public mobile app.

Re: User locked out.... permanently.

Chalupa_Batman — Sun, 28 Jan 2024 18:55:30 GMT

Hello @Workingchump

You've probably tried too many times and the system has locked you out. Please try @Dunkman suggestion of clearing your browser cache then reboot it. But... wait just over an hour before trying to sign back in. If you're still having the same issues, contact a CS Agent to figure out what's happening via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.