topic How do you enter a ticket in Get Support

Ordered SIM online, paid, then got error

Nmg2 — Sun, 28 Jan 2024 01:11:27 GMT

Tried to order, card got charged but order didn't go through. Saw a message about entering a ticket. Can an admin help me? My credit card is charged already and the sim order didn't complete

Re: Ordered SIM online, paid, then got error

hairbag1 — Sun, 28 Jan 2024 01:21:06 GMT

@Nmg2

use this link to message Customer Support. Watch the little envelop icon on top right side will be highlighted when they respond...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ordered SIM online, paid, then got error

Chalupa_Batman — Sun, 28 Jan 2024 01:50:02 GMT

@Nmg2

You CAN reach out to a CS Agent via @hairbag1 link. HOWEVER, I would avoid that and contact your Telus stores and see if they have them available OR you can buy it off of Amazon <-- click. Trust me, it will be MUCH faster doing it this way. It will take up to 3-4 weeks to get it from Public Mobile.

How do you enter a ticket

Nmg2 — Sun, 28 Jan 2024 17:20:37 GMT

System keeps me going in circles

Re: How do you enter a ticket

Chalupa_Batman — Sun, 28 Jan 2024 17:23:15 GMT

Hi @Nmg2

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.

BTW, refresh my memory on what issues you were having?

Re: How do you enter a ticket

HALIMACS — Sun, 28 Jan 2024 17:36:43 GMT

Indeed @Nmg2 the SIMon Chatbot has been 'broken' for about a year now and PM requires users to use private messaging to contact support.

But give us a shot here - we might very well have a workaround for you.