topic access to payments in Get Support

access to payments

tillyp — Sun, 28 Jan 2024 14:29:38 GMT

I have now been 3 days without a phone. I updated my payment info but am unable to process payment. How does a person get to talk to a live representative.

Re: access to payments

hairbag1 — Sun, 28 Jan 2024 14:35:51 GMT

@tillyp

no live person here....just Customer Support via messaging using this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...

dial 611 to hear current plan status and you can make payment to activate the account...you'll need your PM pin to do so.

Re: access to payments

HALIMACS — Sun, 28 Jan 2024 14:48:47 GMT

Here's what I'd recommend @tillyp

Go to a local place that sells Public Mobile payment vouchers.

Once you have one, dial 611 from your PM phone and follow the prompts to add that payment voucher to the account to reinstate your service. For this payment option, you will not need the PIN to apply the voucher (you would need the PIN to apply a payment using a registered payment card)

After that's been done, follow @hairbag1 information on how to reach a customer support agent to get the account access and payment card details updated and confirmed.