topic Re: No outgoing text messages . Public error 2 in Get Support

No outgoing text messages . Public error 2

JoseA — Sun, 28 Jan 2024 03:49:16 GMT

Hello,

I am having trouble sending text messages. I've already rebooted my old phone, took out sim and transfer it to another unlocked phone. These steps did not work.

Thanks in advance,

Re: No outgoing text messages . Public error 2

Chalupa_Batman — Sun, 28 Jan 2024 03:50:24 GMT

Hello @JoseA

Could you tell us what kind of phones they are? WHat kind of Android phones or iPhones?

Re: No outgoing text messages . Public error 2

JoseA — Sun, 28 Jan 2024 03:52:34 GMT

I tried both for Android Samsung A20 and A15 and Moto E.

Re: No outgoing text messages . Public error 2

softech — Sun, 28 Jan 2024 04:02:28 GMT

@JoseA

what plan do you have?

Try clicking Reset All networks and test again

but if that does not help, and since you tried different phone, you probably need PM support to reprovision the account for the text to work.. Please message support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: No outgoing text messages . Public error 2

DLAW — Sun, 28 Jan 2024 04:16:29 GMT

Also having this problem, myself and two people I signed up. Texts come through fine, but pictures fail to send or receive. Have rebooted, pulled SIM, restarted, reinserted SIM. Very odd that 3 separate accounts and phones are having this issue amongst a small group of friends.

Re: No outgoing text messages . Public error 2

Phil_Adelphus — Sun, 28 Jan 2024 10:35:56 GMT

@DLAW The original post is about SMS messages, picture messages are MMS. Do you have MMS enabled in settings and cellular data turned on (not wifi)?