topic Re: Voice Mail in Get Support

Voice Mail

bobarama — Sat, 27 Jan 2024 17:37:38 GMT

Hello !

On my iPhone it says I have 5 messages but I do not have any ! Who could correct this and have the cellphone show 0 messages ??

Re: Voice Mail

Yummy — Sat, 27 Jan 2024 17:44:18 GMT

It could be apple issue particularly if you use imessage.
Did you try to reboot your phone (turn off, wait a bit, turn it on)? Remove SIM, wait a bit, push it back, reboot?

Re: Voice Mail

Chalupa_Batman — Sat, 27 Jan 2024 17:46:29 GMT

Hey @bobarama

It happen to me on my iPhone. You have to reach out to a CS Agent and ask them to reset your network from there end. You may be required to turn off your phone for a bit till it takes.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voice Mail

Phil_Adelphus — Sat, 27 Jan 2024 17:47:20 GMT

@bobarama Is it possible they are in Apple's Live Voicemail and not the PM Voicemail?

Re: Voice Mail

Whiskeyruncrew — Sat, 27 Jan 2024 18:15:01 GMT

Have you tried a soft or hard reset to your iPhone ?

Re: Voice Mail

bobarama — Sat, 27 Jan 2024 19:45:36 GMT

Yes !

Re: Voice Mail

bobarama — Sat, 27 Jan 2024 19:46:20 GMT

I do not know ! !

Re: Voice Mail

bobarama — Sat, 27 Jan 2024 19:47:22 GMT

Tried both and not successful !

Re: Voice Mail

softech — Sat, 27 Jan 2024 19:50:55 GMT

@bobarama

it could be a live voicemail issue. Someone enabled it back and able to find the "missing" VM back, check this

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voicemail-Problems/m-p/1132993/highlight/true#M791457

Re: Voice Mail

Phil_Adelphus — Sat, 27 Jan 2024 20:04:03 GMT

@bobarama If you are pressing 1 or dialing your number for voicemail, try instead tapping the voicemail symbol in the phone app which takes you to Live Voicemail if enabled.

Re: Voice Mail

Whiskeyruncrew — Sat, 27 Jan 2024 20:09:27 GMT

Maybe worth doing a factory rest and rest all settings

Re: Voice Mail

Phil_Adelphus — Sat, 27 Jan 2024 22:02:30 GMT

@Whiskeyruncrew Maybe worth doing a factory rest and rest all settings

Factory reset would be a last resort for a problem since it will wipe the phone. Hopefully we're not quite there yet!

Re: Voice Mail

Whiskeyruncrew — Sun, 28 Jan 2024 01:12:01 GMT

Fair point 👍

Re: Voice Mail

bobarama — Sun, 28 Jan 2024 02:08:08 GMT

Wiping out my iPhone is not at all worth my little problem !

Re: Voice Mail

einsteinbqat — Sun, 28 Jan 2024 04:01:09 GMT

@bobarama It might happens sometimes. Just restart the iPhone. It normally should go away.

Re: Voice Mail

bobarama — Sun, 28 Jan 2024 11:53:19 GMT

I have closed down my iPhone and also took out my sim for hours but the showing of 5 messages is still there !

Re: Voice Mail

Phil_Adelphus — Sun, 28 Jan 2024 12:28:53 GMT

@bobarama Earlier on in this thread I asked "If you are pressing 1 or dialing your number for voicemail, try instead tapping the voicemail symbol in the phone app which takes you to Live Voicemail if enabled."

Did you try this? What iPhone do you have and is it running ios17?

Re: Voice Mail

bobarama — Sun, 28 Jan 2024 12:51:45 GMT

I am running iPhone XR

It is running IOS 17.2.1

I will try this…Thanks