topic Re: Sim issues in Get Support

Sim issues

Brr5000k — Sun, 28 Jan 2024 00:28:48 GMT

My sim isn’t activating , my phones compatible so what’s the problem ?

Re: Sim issues

hairbag1 — Sun, 28 Jan 2024 00:31:49 GMT

@Brr5000k

did you use the PM app to activate ? It's required now.

Re: Sim issues

hTideGnow — Sun, 28 Jan 2024 00:31:53 GMT

Hi @Brr5000k

ESIm or physical??

If ESIM, at the sim manager screen, see if the PM sim is there , enable it

Re: Sim issues

Brr5000k — Sun, 28 Jan 2024 00:38:03 GMT

E sim yes but idk what’s wrong it’s not activating the sim and now I can’t even login the app. So if I delete the e sim and try to reactivate it will that work or?

Re: Sim issues

Brr5000k — Sun, 28 Jan 2024 00:38:18 GMT

Yes I used the app

Re: Sim issues

hairbag1 — Sun, 28 Jan 2024 01:02:33 GMT

@Brr5000k

https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-not-activating/td-p/1135213

Re: Sim issues

sigdog — Sun, 28 Jan 2024 02:27:30 GMT

I had a similar issue on my Android phone. I went into settings and manually entered my SIM card number and manually chose my network. After that, everything worked flawlessly. Hope this helps.

Re: Sim issues

Brr5000k — Sun, 28 Jan 2024 02:48:18 GMT

Where do I get all that info to enter it manually though

Re: Sim issues

Brr5000k — Sun, 28 Jan 2024 02:48:34 GMT

the eSIM was already installed and then deleted,how do I get a new eSIM will be required

Re: Sim issues

hairbag1 — Sun, 28 Jan 2024 03:20:15 GMT

@Brr5000k

if the eSim was deleted, you'll need to purchase another. This time, get Customer Support to assist with the activation of the new account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437