topic Re: *611 not connecting?? in Get Support

*611 not connecting??

HelloSpaceboy — Sat, 27 Jan 2024 23:48:37 GMT

I just bought a voucher, as I always do, to top up my plan. Everytime I dial *611 it says I'm calling T mobile and refuses to connect. Also can't find anywhere on the app to use the voucher, just to change my card payment. Anyone know what's going on?

Re: *611 not connecting??

hairbag1 — Sun, 28 Jan 2024 00:11:30 GMT

@HelloSpaceboy

log in on a laptop to add the vouchers...see if that helps. Log in / Payments / look to the right to find Redeem Payment Voucher.

Re: *611 not connecting??

Chalupa_Batman — Sun, 28 Jan 2024 00:10:02 GMT

Hey @HelloSpaceboy

It seems 611 is currently down.

Re: *611 not connecting??

hTideGnow — Sun, 28 Jan 2024 00:10:38 GMT

Hi @HelloSpaceboy

Try use 1-855-4PUBLIC from another phone to load the vocher

And also when and where you got the voucher?

Re: *611 not connecting??

computergeek541 — Sun, 28 Jan 2024 00:13:36 GMT

@Chalupa_Batman wrote:
Hey @HelloSpaceboy
It seems 611 is currently down.

it's working again.

Re: *611 not connecting??

Chalupa_Batman — Sun, 28 Jan 2024 00:57:51 GMT

Nope. Still down for me @computergeek541 . It hangs up and I get a text saying thanks for contacting 611. I rebooted... still down.

Re: *611 not connecting??

computergeek541 — Sun, 28 Jan 2024 01:11:13 GMT

@Chalupa_Batman wrote:
Nope. Still down for me @computergeek541 . It hangs up and I get a text saying thanks for contacting 611. I rebooted... still down.

I'm aware that it was hanging up instead of presenting the IVR. It's working for me, but it's clear that there is some type of partial outage.