topic Re: Money deducted twice in Get Support

Money deducted twice

Jigaa — Fri, 19 Jan 2024 21:35:29 GMT

I checked this month's statement and I saw that 34CAD of my subscription plan was debited twice from my account.

kindly check and please refund the extra money deducted.

Re: Money deducted twice

computergeek541 — Fri, 19 Jan 2024 21:35:20 GMT

@Jigaa wrote:
I checked this month's statement and I saw that 34CAD of my subscription plan was debited twice from my account.
kindly check and please refund the extra money deducted.

Please check if the charge is pending. In some online banking accounts, the same transaction can sometimes be shown twice, both as pending as posted.

Re: Money deducted twice

Handy1 — Fri, 19 Jan 2024 21:36:08 GMT

@Jigaa Is one charge just pending ?? If both charges are posted please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Money deducted twice

Jigaa — Fri, 19 Jan 2024 21:43:55 GMT

Its already charged twice in my bank statement.

Re: Money deducted twice

Handy1 — Fri, 19 Jan 2024 21:50:31 GMT

@Jigaa Your screen shot only shows one charge the green means money in to top up account the black means money was taken out for the plan . Does your credit card show two charges for the same amount and posted ? If so and one not just pending use the link in my last reply to you to submit ticket with support

Re: Money deducted twice

Jigaa — Fri, 19 Jan 2024 21:57:46 GMT

Re: Money deducted twice

Handy1 — Fri, 19 Jan 2024 21:59:13 GMT

@Jigaa Did you do an immediate plan change ? And not for next renewal ? If so that would explain it you go for the $25 plan to the $34 plan ?

Re: Money deducted twice

Jigaa — Fri, 19 Jan 2024 22:01:40 GMT

Not to my knowledge. I haven't even logged into my public mobile app or website.

Re: Money deducted twice

Handy1 — Fri, 19 Jan 2024 22:03:16 GMT

@Jigaa Do you pay for another account with PM for spouse or child maybe ?? If not please use the link in my first reply to submit ticket with support to investigate

Re: Money deducted twice

Jigaa — Sat, 27 Jan 2024 21:46:10 GMT

Re: Money deducted twice

hTideGnow — Sun, 28 Jan 2024 00:19:48 GMT

Hi @Jigaa

You had a chance to open ticket with PM agent and ask them to check?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437