topic Re: eSIM not activating in Get Support

eSIM not activating

macwin — Sun, 28 Jan 2024 01:19:59 GMT

Hello, I bought eSIM and while installing, it fails to install. In process it deactivated my physical SIM. Tried to reinstall the eSIM thru my account on desktop and scanning the QR code and that is also fails. While purchasing the eSIM, it did check the eSIM compatibility and it was ok. Any chance to reactivate the physical SIM back till I can resolve the eSIM issue?

Currently I am without the mobile service.

Thanks

Re: eSIM not activating

Chalupa_Batman — Sat, 27 Jan 2024 21:26:00 GMT

Hello @macwin

If you are having issues with your eSIM, please contact a CS Agent via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their reply will be in the top right corner.

Re: eSIM not activating

softech — Sat, 27 Jan 2024 21:47:45 GMT

@macwin

the eSIM could have been installed and not not enabled properly. Please check the Sim Manager or Settings >Cellular screen

Make sure the one associated with PM sim and your phone number is enabled.

(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM not activating

Brr5000k — Sun, 28 Jan 2024 01:14:35 GMT

Tried this and still didn’t work , I’m so stuck and I need my services working