topic Downloading past invoices from account after transferring number in Get Support

Downloading past invoices from account after transferring number

Lehel — Sat, 27 Jan 2024 20:33:35 GMT

Hi – I transferred to Rogers a few months ago but my account is still active. I am able to log in but nothing load.

I'm trying to retrieve my past bills / invoices, is this something someone on support can help with

Re: Downloading past invoices from account after transferring number

Phil_Adelphus — Sat, 27 Jan 2024 20:43:22 GMT

@Lehel Your account at PM should have been closed when you ported out, are you still being charged? You can contact customer service to see if they can help with past bills by sending a private message using this link and wait for a reply to your community inbox, envelope top right or tap your avatar for messages if no envelope.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Downloading past invoices from account after transferring number

Chalupa_Batman — Sat, 27 Jan 2024 21:35:04 GMT

Hello @Lehel

Please use @Phil_Adelphus link to contact a CS Agent. Just know, they can only go back 1 year and no further. Good luck.

Re: Downloading past invoices from account after transferring number

Lehel — Sat, 27 Jan 2024 21:39:53 GMT

Great - will try this. Thank you

Re: Downloading past invoices from account after transferring number

jo_ga — Thu, 15 Aug 2024 20:45:11 GMT

@Lehel did you get any luck receiving your bills?

Re: Downloading past invoices from account after transferring number

Lehel — Thu, 15 Aug 2024 23:08:00 GMT

Yep! CS was able to escalate my case. Took some time but eventually got an email with all the PDFs attached