topic Re: Cancelled service without notice in Get Support

Cancelled service without notice

AC11 — Sat, 27 Jan 2024 17:24:52 GMT

My credit card was compromised and my payment couldn’t be processed. They shut my service down and now I’m without a phone which has been extremely inconvenient. I’m waiting for my new credit card to arrive . I was not even given a grace period of a couple of days . And I can’t call the *611 number because I don’t have service . I can’t submit a ticket because the page won’t load . Help !!!!! The worst customer service I’ve ever experienced.

Re: Cancelled service without notice

Yummy — Sat, 27 Jan 2024 17:38:53 GMT

If you did not pay for whatever reasons, you account is just suspended (for 90 days after which be deleted, number lost).

Get a voucher and add it to your account and your service will continue.

Unfortunately PM support is on-line only as they clearly state during sign up process. Plus friendly customers in this forum who would try to help you as much as possible.

Re: Cancelled service without notice

Chalupa_Batman — Sat, 27 Jan 2024 17:52:07 GMT

Hey @AC11

I appreciate what you're going through but Public Mobile hasn't done anything wrong. It's the person who comprised your credit card who screwed you here. Best advice is to head over to Shoppers Drug Mart or any other sell of Public Mobile vouchers. You can dial 611 on your phone and follow the prompts to add the voucher to get your phone back up and running. Just my advice, purchase at least 2 times your monthly costs just in case your new credit card is delayed more than expected.

EDIT: What I find interesting is that you can purchase SIM cards through Public Mobiles website but you can't buy vouchers. This makes ZERO sense!!!

Re: Cancelled service without notice

ZacKlassen — Sat, 27 Jan 2024 17:51:23 GMT

It might work to buy a prepaid Mastercard/Visa and enter that as your payment information until your new card comes.

Re: Cancelled service without notice

AC11 — Sat, 27 Jan 2024 17:51:51 GMT

How do I get a voucher?

Re: Cancelled service without notice

Whiskeyruncrew — Sat, 27 Jan 2024 18:19:36 GMT

Re: Cancelled service without notice

Whiskeyruncrew — Sat, 27 Jan 2024 18:20:03 GMT

at these locations

Re: Cancelled service without notice

Whiskeyruncrew — Sat, 27 Jan 2024 18:20:17 GMT

Re: Cancelled service without notice

Whiskeyruncrew — Sat, 27 Jan 2024 18:20:31 GMT

Re: Cancelled service without notice

Whiskeyruncrew — Sat, 27 Jan 2024 18:20:47 GMT

Re: Cancelled service without notice

Whiskeyruncrew — Sat, 27 Jan 2024 18:21:33 GMT

Pretty much most gas stations and high street store locations it would appear you can get a voucher and reconnect your service

Re: Cancelled service without notice

AC11 — Sat, 27 Jan 2024 21:38:32 GMT

I tried this and it said ‘ unable to process your payment at this time ‘ 😩

Re: Cancelled service without notice

AC11 — Sat, 27 Jan 2024 22:16:20 GMT

Tried leaving no spaces in the area code but it automatically leaves a space . Couldn’t find a voucher at 2 stores . I am giving up

Re: Cancelled service without notice

Chrissyrioux12 — Sun, 28 Jan 2024 00:45:31 GMT

I read before where you can buy vouchers online but I guess without a credit card that won’t work

Re: Cancelled service without notice

RavingRaven — Sun, 28 Jan 2024 05:02:24 GMT

@AC11

You can purchase from Muskbird.com using e-transfer from your bank account for a $0.30 fee. They sell both vouchers and automatic top ups (Public Mobile RTR). Read this post for a how-to on ordering from Muskbird.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Online-Top-Up-Payments-Muskbird-com/td-p/928724