topic Re: US Roaming Plan not working in Get Support

US Roaming Plan not working

Athena246 — Sat, 27 Jan 2024 16:19:24 GMT

Hello,

I have purchased a US roaming plan for 15 years with data, but it does not seem to be working on my phone.

The data usage is 0, and my phone can access internet or call.

How to fix this? Thanks so much for your help.

Re: US Roaming Plan not working

Phil_Adelphus — Sat, 27 Jan 2024 16:23:38 GMT

@Athena246 Are you able to connect to AT&T or T-Mobile on 4G/LTE? (don't try to use 5G). For voice, do you have a VoLTE phone? If not try to connect to T-Mobile's 2G network because there is no more 3G in the USA for a non-VoLTE (voice over LTE) phone to fall back on. Check that data roaming is turned on. What phone do you have?

Re: US Roaming Plan not working

Dunkman — Sat, 27 Jan 2024 16:25:58 GMT

@Athena246

Try to switch carriers. Either T mobile or AT&T are PM US carrier partners.

Sometimes rebooting phone. Network reset of phone (this will erase any saved Wifi passwords)

Here is some more troubleshooting advice:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting

Re: US Roaming Plan not working

hTideGnow — Sat, 27 Jan 2024 17:02:16 GMT

hi @Athena246 15days or 15years? lol

try connect to both T-Mobile and AT&T and one of them should work. Also sure mobile data is enabled. Try connect in different area

Re: US Roaming Plan not working

Yummy — Sat, 27 Jan 2024 17:42:42 GMT

@Chalupa_Batman wrote:
Hello @Athena246
Here are two links to help you fix this issue. One is for iPhone and one for Android.
NOTE: Oracles, do not delete this post as permission was granted by CS Agents to use these links.
How to change Network Operators on iPhone (google.com)
How to change Network Operators on Android (google.com)

Why would Oracles delete your post du to provided links? You are trying to help and new and unexperienced customer might not know where to go and look for help.

Re: US Roaming Plan not working

Chalupa_Batman — Sat, 27 Jan 2024 17:48:05 GMT

It happens ALL the time. So I reached out to a CS Agent and shared my links with them. The CS Agent said those links are fine and are very helpful. He was also impressed the time and effort putting in to helping others here on the forums and advised me if my links are deleted again I was to inform them to reach out to the moderator on the board to deal with it.

Re: US Roaming Plan not working

ShawnC13 — Sun, 28 Jan 2024 00:23:57 GMT

@Chalupa_Batman you do know that Oracles can't delete posts, only CSA's and probably PM staff that have that ability.

Re: US Roaming Plan not working

hTideGnow — Sun, 28 Jan 2024 00:24:13 GMT

Hi @Chalupa_Batman if it happens all the time, it is the system. my own experience, google links are easy to be treated as spam.

and honest, why use the Google doc?? Don't get offended, I dont agree what agent said about that being useful. why another link to click?? Can't you just copy and paste for easy access ??

Re: US Roaming Plan not working

Chalupa_Batman — Sun, 28 Jan 2024 00:46:16 GMT

@ShawnC13 wrote:
@Chalupa_Batman you do know that Oracles can't delete posts, only CSA's and probably PM staff that have that ability.

Honestly @ShawnC13 I have no clue as it doesn't really state anywhere what an Oracle's duties are on these forums.

Re: US Roaming Plan not working

Chalupa_Batman — Sun, 28 Jan 2024 00:53:52 GMT

@hTideGnow wrote:
Hi @Chalupa_Batman if it happens all the time, it is the system. my own experience, google links are easy to be treated as spam.
and honest, why use the Google doc?? Don't get offended, I dont agree what agent said about that being useful. why another link to click?? Can't you just copy and paste for easy access ??

Well @hTideGnow on many occasions you've criticized my Google links saying they were not helpful and pointless. Just wondering, at what point should I be offended? LOL.

Re: US Roaming Plan not working

Athena246 — Sun, 28 Jan 2024 03:12:03 GMT

Update: it works now (previously it was my bad with phone settings).

Thanks so much everyone for your help!