topic Re: Monthly payment in Get Support

Monthly payment

Kelroy — Sat, 27 Jan 2024 16:28:23 GMT

I noticed for this month I did not have my rewards applied as per usual every month. But was applied after auto pay from mt account on January 21, 2024? Who can I speak with to figure out what went wrong?

Re: Monthly payment

softech — Sat, 27 Jan 2024 16:32:00 GMT

@Kelroy

rewards $ usually added to My Account the day before renewal. If you really don't see it, please open ticket with PM support and they can confirm

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Monthly payment

Dunkman — Sat, 27 Jan 2024 16:32:13 GMT

@Kelroy

A few posts from other customers recently about failure of rewards not being applied. By chance, did you switch over to the new rewards points system?

If not, then you will need to contact customer service agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437