topic Re: Cannot sign in my account in Get Support

Re: Cannot sign in my account

Susan15 — Sat, 27 Jan 2024 12:36:22 GMT

I still cannot login in. It shows forbidden A1. Please help me soon. I need to add more data or change plan for better data for cheaper price . I wanted to change to that $39 subscription plan get 30 GB instead of paying $45 for 20 GB

Re: Cannot sign in my account

softech — Sat, 27 Jan 2024 12:56:39 GMT

@Susan15

try using browser with Incognito mode to login, also try using PM app if you have not try

if issue persists, please open to ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot sign in my account

Phil_Adelphus — Sat, 27 Jan 2024 12:57:19 GMT

@Susan15 You can contact customer service via this link, explain the problem to them and an agent will reply at your community inbox, either envelope icon top right or tap your avatar for Messages

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their hours are 9 a.m. to 10 p.m. EST.

Re: Cannot sign in my account

Phil_Adelphus — Sat, 27 Jan 2024 12:59:12 GMT

@Susan15 See also this post

https://productioncommunity.publicmobile.ca/t5/Announcements/Access-Issues-with-My-Account-My-Rewards-and-Mobile-App-Service/td-p/1135034

Re: Cannot sign in my account

Susan15 — Sat, 27 Jan 2024 13:02:58 GMT

I'm unable to app as my cell phone is not compatible w the app so I always go internet .

Re: Cannot sign in my account

softech — Sat, 27 Jan 2024 13:34:31 GMT

@Susan15

I just checked, turn out I cannot login either :(. Look like unscheduled system maintenance going out. Please try again in an hour

https://productioncommunity.publicmobile.ca/t5/Announcements/Access-Issues-with-My-Account-My-Rewards-and-Mobile-App-Service/td-p/1135034