topic Re: Forbidden a1 in Get Support

Forbidden a1

Zevenmore — Sat, 27 Jan 2024 13:08:26 GMT

Cant access my account, web or app.

I get forbidden a1 message....and at each login i get a code even if i click this is a trusted device!

Re: Forbidden a1

softech — Sat, 27 Jan 2024 13:18:31 GMT

Please try using a browser with Incognito mode to log in again and trdt. If you still getting A1 Forbidden error, please open a ticket with PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will respond with a message there.

For the trusted devices issue, are you on iOS? And are you using an app or a browser? If you are using a browser, which browser do you have? Some browsers have the option to clear cache on exit and this is where the problem, disable it or try using another browser

Re: Forbidden a1

HALIMACS — Sat, 27 Jan 2024 13:29:04 GMT

When is the last time you've logged into self serve, @Zevenmore

Have you created an Eversafe ID yet?

Try clearing system cache and cookies, then opening an incognito or private tab try logging in again from the web site.

Re: Forbidden a1

softech — Sat, 27 Jan 2024 13:30:45 GMT

@Zevenmore yes, turn out I cannot login either :(. Look like unscheduled system maintenance going out

Re: Forbidden a1

HALIMACS — Sat, 27 Jan 2024 13:30:58 GMT

New information from announcement section re accessing self-serve site:

Access Issues with My Account, My Rewards, and Mob... - Community (publicmobile.ca)

Re: Forbidden a1

hairbag1 — Sat, 27 Jan 2024 15:17:21 GMT

@Zevenmore

I think you should be ok to log in now. I was able to log in and things seem to be working as expected again.