topic Re: cancel in Get Support

cancel

fed_up59 — Fri, 26 Jan 2024 21:48:39 GMT

I have been trying to cancel my account for over a month. The chatbot says to go to unsubscribe but there is no unsubcribe as it says I am not subscribed and I have not credit card registered. By I keep getting charged each month. This is such a scam.

Re: cancel

Cheetah24 — Fri, 26 Jan 2024 21:38:51 GMT

@fed_up59 : Chat bot is unfortunately broken. Please send a direct message to the service agent at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. Explain them the problem and they will be able to help.

Re: cancel

computergeek541 — Fri, 26 Jan 2024 21:47:46 GMT

@fed_up59 wrote:
I have been trying to cancel my account for over a month. The chatbot says to go to unsubscribe but there is no unsubcribe as it says I am not subscribed and I have not credit card registered. By I keep getting charged each month. This is such a scam.

In Public Mobile terms, subription only refers to having autopay enabled. The idea of disabling autopay means that a Public Mobiel account that hasn't had enough funds added to renew will go into suspension. After 90 days of suspension, a Public Mobile account closes.

Re: cancel

fed_up59 — Fri, 26 Jan 2024 21:49:24 GMT

I have autopay and their has been no way to cancel and they keep charging me

Re: cancel

BKNS27 — Fri, 26 Jan 2024 22:02:20 GMT

@fed_up59

If you don’t have a registered CC on file, how did you activate your SIM? Also, if no CC on file, you can’t be charged.

Re: cancel

computergeek541 — Fri, 26 Jan 2024 23:36:34 GMT

@BKNS27 wrote:
@fed_up59
If you don’t have a registered CC on file, how did you activate your SIM? Also, if no CC on file, you can’t be charged.

There's a new bug going on in the Public Mobile systems that causes some the credit card information for some accounts to vanish. That casues it to say that there's no registered credit card even though there is.

Re: cancel

BKNS27 — Sat, 27 Jan 2024 02:05:37 GMT

@computergeek541

Hmmm, I thought it was resolved.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

Re: cancel

computergeek541 — Sat, 27 Jan 2024 03:42:07 GMT

@BKNS27 wrote:
@computergeek541
Hmmm, I thought it was resolved.
https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

I'm not speaking of the inability to update credit cards. I'm speaking of the issue with credit cards vanishing from the account when the customer didn't remove it.

Re: cancel

BKNS27 — Sat, 27 Jan 2024 03:44:24 GMT

@computergeek541

Thanks, got it!