topic Payments in Get Support

Payments

SandyinPEI — Fri, 26 Jan 2024 21:42:23 GMT

Please someone help

I must change payment info for 2 accounts for which we no longer have email addresses

it would be so helpful to speak with someone

Re: Payments

BKNS27 — Fri, 26 Jan 2024 21:49:40 GMT

@SandyinPEI

You have 3 options:

You can DM a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or you can make a payment over the phone by calling 1-855-4PUBLIC.

Or you can purchase vouchers and dial 611 and enter the voucher number and pin. Vouchers can be purchased at:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Re: Payments

Dunkman — Fri, 26 Jan 2024 23:24:29 GMT

@SandyinPEI

You can still access your account without the need for email access. The email address is just the user ID. If you have the phone, you can get access via 2FA text. With the 2FA text, you will be able to access the self service account and then you can change payment informaiton and change the email address also.